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home/support/General FAQ/Returns & Exchanges/My headset is still under warranty,I want to return the goods, how can I do it?

My headset is still under warranty,I want to return the goods, how can I do it?

Written by Stephen Z
January 5, 2021

If you want to return your product under warranty, please, follow our instructions:

  • SEND US A FORM or email at wecare@fodsports.com for troubleshooting
  • If the product is within the 1 year warranty period, Fodsports Technical Support will provide the customer with an RMA number. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.
  • Our Customer Support specialists will help you by either fixing the existing product or proceeding with a replacement.

In case of a replacement:

  • Customer will be asked to ship back the product according to our return policy guidelines.
  • After receiving the product to our fulfillment center, we will inspect if there is any technical issue with the product and will give a report with options of replacement or a refund according to our return policy guideline.

The warranty won’t be covered if:

  • There is any physical damage with any item in the package;
  • The unit was opened from inside and there was a repair attempt;
  • The customer is not providing any proof of the malfunction.
  • The customer is not providing the proof of purchase (i.e. email, invoice).

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